Privacy Policy

iWorld operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). iWorld is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include data that has been anonymized or de-identified.

Depending on how you interact with the Services and as permitted by law, we may collect or process the following categories of personal information:

• Contact details such as name, billing address, shipping address, phone number, and email address
• Financial information including payment card details, transaction records, and payment confirmations
• Account information including username, password, preferences, and settings
• Transaction information including items viewed, added to cart, purchased, returned, or exchanged
• Communications including customer support messages and inquiries
• Device information such as browser type, IP address, and unique identifiers
• Usage data related to how you interact with and navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, or communicate with us
• Automatically through cookies and similar technologies when you use the Services
• From service providers who process information on our behalf
• From partners or other third parties where permitted by law

How We Use Your Personal Information

Providing and Improving the Services

We use your personal information to process orders, manage accounts, complete payments, arrange shipping, handle returns and exchanges, remember preferences, and personalize your shopping experience.

Marketing and Advertising

We may use your information to send promotional communications and display relevant advertisements based on your activity and interests. You may opt out of marketing communications at any time.

Security and Fraud Prevention

Personal information is used to authenticate accounts, secure transactions, detect fraud, investigate suspicious activity, and protect users and services. You are responsible for keeping your account credentials secure.

Communication

We use your information to respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Obligations

We may use personal information to comply with legal requirements, enforce policies, respond to lawful requests, and protect rights and safety.

How We Disclose Personal Information

Your personal information may be disclosed:

• To Shopify and service providers such as payment processors, logistics partners, and IT services
• To marketing and advertising partners in accordance with their privacy policies
• When you request or consent to such disclosure
• Within our corporate group or affiliates
• In connection with legal obligations or business transactions

Relationship with Shopify

The Services are hosted by Shopify. Information submitted through the Services is shared with Shopify and may be processed in countries outside your residence.

Shopify may use your data to provide enhanced features and personalized services. Shopify is responsible for processing such data and handling related rights requests. More information is available at https://privacy.shopify.com.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before sharing information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If such information is identified, it will be deleted.

Security and Retention

While we implement reasonable safeguards, no system is completely secure. Information retention depends on business needs, legal obligations, and dispute resolution requirements.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or transfer your personal information, and to manage marketing preferences.

We will verify identity before fulfilling requests and respond within legally required timeframes.

Complaints

If you have concerns about how we process personal information, you may contact us or lodge a complaint with your local data authority.

International Transfers

Personal information may be transferred and processed outside your country. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact

If you have questions or wish to exercise your rights, contact us at:

Email: iworldvadodara@gmail.com
Phone / WhatsApp: +91 08401208329
Support Hours: Monday to Saturday, 10:30 AM - 8:30 PM